Draft. Not in effect yet.

Terms of service

These terms cover use of legaltouchai.com and the Legal Touch AI service provided by Sales Key LLC. A signed service agreement controls if it conflicts with these terms.

The service

Legal Touch AI answers calls for law firms, asks screening questions, transfers calls, books appointments, and sends summaries. It is not a law firm, does not give legal advice, and does not create an attorney-client relationship with anyone.

Firm responsibilities

The firm approves its script and screening questions, supervises the service, reviews call summaries, and follows the rules that apply to its practice, including attorney advertising and confidentiality rules. The firm confirms it has the right to forward its phone numbers to us.

Fees and cancellation

Monthly fees are billed in advance. Setup fees are due at sign-up. Service is month to month and either side may cancel with 30 days' written notice. Refund terms are set out in the service agreement.

60-day money-back guarantee (minus costs, max $750)

If the service has not captured at least one potential new case for the firm within 60 days after go-live, the firm may request a refund of all fees it paid, including the setup fee and monthly fees, minus our documented out-of-pocket costs for the firm's service. Deductible costs are limited to: (1) third-party charges billed to us for the firm's line during that period, such as the phone number, call minutes, AI voice minutes, text messages, call recording and transcription, and carrier texting registration fees; (2) card processing fees on the firm's payments that our payment processor does not return when we issue the refund; and (3) the firm's share of our HighLevel software platform subscription for that period. Total deductions will never exceed $750. Our staff time and sales commissions are never deducted. We will give the firm an itemized list of every deducted cost. A "potential new case" means a caller seeking new representation who was screened by the service and then transferred to the firm or booked for a consultation. "Go-live" means the first day the firm's calls are forwarded to the service. The firm must request the refund in writing within 15 days after the 60-day period ends. We review call records to confirm, and pay approved refunds within 30 days. The guarantee does not apply if the firm did not forward calls as agreed during the period, or if the service was suspended for nonpayment or misuse. One guarantee per firm.

Acceptable use

The service may not be used for unsolicited marketing calls or texts, or for anything unlawful.

Availability

We work to keep the service running at all times but depend on phone carriers and software providers. We do not promise uninterrupted service.

Limits of liability

To the extent the law allows, our total liability is limited to the fees paid in the 3 months before the claim.

Governing law

California law, unless the service agreement says otherwise.

Contact

Reach us through the contact options on our Book a demo page.